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         Duties and Responsibilities

• Shipment Processing and Documentation: Prepare, verify, and process Bills of Lading (BOLs) and other shipping documents to ensure accuracy and compliance with customer and regulatory requirements.

• Routing Coordination: Utilize routing guides to determine optimal shipping routes, assign freight to drivers, and coordinate pickup and delivery schedules.

• Driver Communication: Liaise with drivers to provide routing instructions, confirm schedules, and address any issues or delays during transit.

• Computer Work: Use logistics software and systems to input shipment details, track freight, and generate reports. Proficient in Microsoft Office (e.g., Excel, Word) for data entry and documentation.

• Email Communication: Manage email correspondence with customers, carriers, and internal teams to confirm shipment details, resolve discrepancies, and provide updates.

• Bilingual Communication (Preferred): Communicate effectively in English and a second language (e.g., Spanish) to interact with diverse customers, drivers, and stakeholders, as needed.

• Physical Tasks: Perform physical activities, including walking and standing, to retrieve documents, deliver paperwork to warehouse staff, or inspect freight in the terminal.

• Schedule Management: Monitor and update shipment schedules to ensure timely pickups and deliveries, adjusting plans as needed to accommodate changes or delays.

• Compliance and Accuracy: Ensure all documentation and routing decisions comply with company policies, customer requirements, and federal/state regulations (e.g., DOT regulations).

• Customer Service: Respond to customer inquiries regarding shipment status, routing, and delivery timelines, maintaining professionalism and accuracy.

• All other duties and responsibilities assigned to as needed.

Physical Requirements

• Ability to walk and stand for short periods (up to 4-5 hours daily) within the terminal or warehouse.

• Prolonged periods of sitting or standing for computer-based tasks (up to 6-8 hours daily).

• Being able to lift 50 LBs

Skills and Qualifications

• Familiarity with Bills of Lading (BOLs), routing guides, and transportation schedules.

• Proficiency in logistics software and Microsoft Office Suite.

• Strong organizational and multitasking abilities.

• Excellent verbal and written communication skills; bilingual proficiency (e.g., English/Spanish) is a plus.

• Ability to work in a fast-paced environment and adapt to changing priorities.

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